Policies

Shipping Policy

We ship worldwide! Orders placed within the United States will ship via USPS. 
Orders placed outside of the United States will ship via DHL Express. Duties and taxes are included and calculated at checkout.
You may select your shipping method at checkout. Transit times and costs will be estimated at checkout. 

*Shipping times do NOT include handling time. Orders placed Monday – Thursday are typically shipped within 24hrs or less. Orders placed Friday morning will be shipped on Friday. Orders placed Friday afternoon/evening, Saturday and Sunday will be shipped on Monday or Tuesday.

  • Any packages returned for INCOMPLETE/ INCORRECT address will be shipped again at the customer's expense.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

If you experienced an issue with your order, please file a claim with Route’s team here.

Return Policy

We hope the shoe fits! If not, we have hassle-free Returns & FREE INSTANT EXCHANGES! Items may be exchanged or returned within 30 days of your order. All items MUST be in original condition to be eligible for a return.

CLICK HERE FOR OUR RETURN PORTAL

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We value our Customer's time and resources. This information is used to make our Website experience more efficient and enjoyable. At The Shoe Fairy, we will never sell your personally identifiable information to anyone.