Policies

Shipping Policy

Priority U.S Shipping: 2-3 business days
Express U.S Shipping: 1-2 business days 

*Shipping times do NOT include handling time. Orders placed Monday – Thursday are typically shipped within 24hrs or less. Orders placed Friday morning will be shipped on Friday. Orders placed Friday afternoon/evening, Saturday and Sunday will be shipped on Monday.

  • Any packages returned for INCOMPLETE/ INCORRECT address will be shipped again at the customer's expense.
International Countries: Please click here for more details.

Return Policy

We hope the shoe fits! If not, we have hassle-free Returns. Items may be returned for Store Credit or a Refund within 30 days of the original purchase.
All items MUST be in their original condition to be eligible for a return. Items not in their original condition will not be accepted and will be sent back to the customer after additional shipping has been paid by the customer. It is the customer's responsibility to enter the correct shipping address. Items will not be replaced or refunded if sent to an incorrectly entered address. 
We stand behind our quality and want to make sure your product is perfect! If you feel you have received a damaged or defective item, please contact us here within 7 days of your order being delivered.

United States Returns

Return Instructions:

  1. Have your order number ready.
  2. Click HERE to begin your return after reading all of the instructions on this page. Complete the steps listed on the screen. 
  3. You will have the option to print your return label, or you can show your QR code at one of the approved locations to have label printed for you. (The QR code will be provided via email once you book your return.)
  4. Take your return to any of the 31,000 US drop-off locations that will be provided to you during the return process.
  5. Look for updates, as we’ll keep you informed so you can easily track the progress of your return and refund.
  6. Original Shipping costs are not included in store credit or refund.

STORE CREDIT - Return shipping is covered by The Shoe Fairy. 

REFUNDS - We will deduct the following from your refund to cover the return shipping cost:

Heels: $9.99

Slides: $7.99

Extras/Jewelry: $3.99


Return Instructions:

The Shoe Fairy
Attn: Returns
151 Route 33 Suite 254
Manalapan, NJ 07726

2. Please specify on the packing slip if you would like store credit or a refund.

3. Once we receive your return, you will receive an email with your credit or refund information. 

We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.


 CUSTOMS TAX

The shipping amount that we charge is solely for the shipping method. Each country's regulations are different so there is a chance that you may get charged duties or custom fees. The Shoe Fairy is not responsible for any duties or custom fees imposed by the recipient's country.


Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We value our Customer's time and resources. This information is used to make our Website experience more efficient and enjoyable. At The Shoe Fairy, we will never sell your personally identifiable information to anyone.