Shipping Policy

Priority U.S Shipping: 2-3 business days
Express U.S Shipping: 1-2 business days 

*Shipping times do NOT include handling time. Orders placed Monday – Thursday are typically shipped within 24hrs or less. Orders placed Friday morning will be shipped on Friday. Orders placed Friday afternoon/evening, Saturday and Sunday will be shipped on Monday.

  • Any packages returned for INCOMPLETE/ INCORRECT address will be shipped again at the customer's expense.
International Countries: Please click here for full details.

United States Return Policy

We are now offering Free Shoe Returns! (Exclusive to Clear heels only)

We hope the shoe fits! If not, we have hassle-free Returns. Your order will come with a prepaid shipping label and a packing slip.

Since our items are in high demand, we do not do exchanges because we cannot guarantee your item will be in stock at the time of return. You may return your items for store credit or a refund. Simply stick our prepaid label to your box and drop it off at your local USPS within 30 days of your original order.

If you would like a refund instead, please email us at info@shoefairyofficial.com to receive the next steps! The cost of return shipping will be deducted from the refund. 

Please include the packing slip with your return. Once we receive your heels, your store credit will be issued via email which you can use towards another size, style or whatever you like!

* Returned items must appear UNWORN (new) and in ALL of the original packaging. If this is violated in any way, the shoes will be shipped back to the customer after additional shipping has been paid by the customer. We are not responsible for shipping dirty shoes back and will not accept them as a return any longer. 

* Original shipping fees are non-refundable and not included in store credit.

If you wish to return an item other than Competition heels, please send your package back to the following address and include your Packing Slip:

The Shoe Fairy
Attn: Returns
151 Route 33 Suite 253
Manalapan, NJ 07726

*If you feel that the merchandise that you have received is defective, upon receipt of the items please contact us immediately so we can further assist you.


Items may be returned for Store Credit only. Items must be returned within 30 days of the original order to be accepted. Returned items must appear UNWORN (new) and in ALL of the original packaging. Shoe boxes must be packaged in a shipping box to ship back.

We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.

The Shoe Fairy
Attn: Returns
151 Route 33 Suite 253
Manalapan, NJ 07726




The shipping amount that we charge is solely for the shipping method. Each country's regulations are different so there is a chance that you may get charged duties or custom fees. The Shoe Fairy is not responsible for any duties or custom fees imposed by the recipient's country.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We value our Customer's time and resources. This information is used to make our Website experience more efficient and enjoyable. At The Shoe Fairy, we will never sell your personally identifiable information to anyone.