Policies

Shipping Policy

Priority U.S Shipping: 2-3 business days
Express U.S Shipping: 1-2 business days 

*Shipping times do NOT include handling time. Orders placed Monday – Thursday are typically shipped within 24hrs or less. Orders placed Friday morning will be shipped on Friday. Orders placed Friday afternoon/evening, Saturday and Sunday will be shipped on Monday.

  • Any packages returned for INCOMPLETE/ INCORRECT address will be shipped again at the customer's expense.
International Countries: Please click here for more details.


United States Return Policy

We hope the shoe fits! If not, we have hassle-free Returns. 
All items must be in original condition to be eligible for a return. Items not in their original condition will not be accepted and will be shipped back to the customer after additional shipping has been paid by the customer.

OPTION 1: Store Credit

Orders that include Clear Heels will come with a prepaid USPS return label. Simply stick our label to your box and drop it off at your local USPS within 30 days of your original order. Once we receive your return, your store credit will be issued via email (same day) which can be used towards anything on the site! Please include the packing slip with your return.

* Original shipping fees are non-refundable and not included in store credit. The customer is responsible for the shipping expense of the items to their address.

OPTION 2: Refund

If you would like a refund instead, please write "refund" on the paper that came with your order and include that with your return. Please note that the original shipping fee will not be refunded and $9.99 will be deducted from the refund for the use of the prepaid shipping return label.

Returns for Jewelry, Slides, Sneakers

If you wish to return an item other than Clear heels, please send your package back to the following address and include your Packing Slip. Please specify on it whether you would like your return to be processed as store credit or a refund. 

The Shoe Fairy
Attn: Returns
151 Route 33 Suite 253
Manalapan, NJ 07726

*If you feel that the merchandise that you have received is defective, upon receipt of the items please contact us immediately so we can further assist you.

 


Items may be returned for Store Credit or a refund. Items must be returned within 30 days of the date your package was delivered to be accepted. Returned items must appear UNWORN (new) and in ALL of the original packaging. Shoe boxes must be packaged in a shipping box to ship back. Please note that original shipping costs will not be included in the credit or refund.

We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.

The Shoe Fairy
Attn: Returns
151 Route 33 Suite 253
Manalapan, NJ 07726

 


 

CUSTOMS TAX

The shipping amount that we charge is solely for the shipping method. Each country's regulations are different so there is a chance that you may get charged duties or custom fees. The Shoe Fairy is not responsible for any duties or custom fees imposed by the recipient's country.


Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We value our Customer's time and resources. This information is used to make our Website experience more efficient and enjoyable. At The Shoe Fairy, we will never sell your personally identifiable information to anyone.