FAQ

CAN I RETURN FOR A DIFFERENT SIZE?

Yes, we accept returns! You may return or exchange your items within 30 days of your original order. To view our full Policy, click HERE. 

THE PLASTIC IS TIGHT, HOW DO I BREAK IN MY SHOES?

Please keep in mind when the plastic is brand new, it may feel tight at first! The more you wear them, the more they will begin to break in. Wearing them with socks will also help stretch the plastic more. One trick that works like a charm is applying heat from your blow dyer (this will soften the plastic) and then putting them on! Click HERE to watch how.

THESE SHOES ARE TOO SMALL, WHY?

Did you slide your foot all the way into the shoe? Keep in mind the plastic can feel very tight at first! You may have to stand up in the shoe to get your toes to slide all the way to the front. If your heel is hanging way off the edge, first make sure your toes are actually to the front of the shoe! Read our Fit Guide HERE and watch THIS VIDEO.

MY TOES SLIDE OVER THE FRONT, ARE THESE TOO SMALL?

Not necessarily! Your toes may just be sliding in them too much. If your heel fits fine in the back, you just need to get a gel insert or foot pad to keep your foot in place to prevent your toes from sliding forward. See inserts HERE. 

HOW DO I KNOW WHICH PLATFORM HEIGHT TO PICK?

That is completely based on the individual! We suggest checking your federation’s guidelines first. Then it is up to you. Most people find that a higher platform (1”) is easier to walk in. This is because it makes the shoe feel less steep.  However, the 1” platform may appear bulky on someone who is very short (5 feet or less). In that case, we suggest a ¾” or shorter platform.

I AM ALREADY TALL. ARE 5” HEELS TOO HIGH FOR ME?

No! That is the standard heel height across most federations. Remember that you will be competing against girls in your height class, so you will all be tall!

I AM A FIRST TIME COMPETITOR, WHICH SHOES DO YOU RECOMMEND?

ANY! The most important question is, which shoes will you feel most comfortable in? It all depends on your style and preference. We always advise everyone to choose the shoe that they would feel most confident in! Please check your federation’s guideline’s first. Most first time competitor's opt for the Olympian 2.0 line.

WILL MY FEDERATION ALLOW THESE?

It depends! Look on your federation’s website to find out if they have any specific requirements.

I AM A HALF SIZE, SHOULD I SIZE UP OR DOWN?

Each shoe has sizing instructions in the description. Please check the description to review sizing instructions for each specific heel.

ADDITIONAL QUESTIONS? Send an email! Contact@shoefairyofficial.com