United States Returns
- Have your order number ready.
- Click HERE to begin your return after reading all of the instructions on this page. Complete the steps listed on the screen.
- You will have the option to print your return label, or you can show your QR code at one of the approved locations to have label printed for you. (The QR code will be provided via email once you book your return.)
- Take your return to any of the 31,000 US drop-off locations that will be provided to you during the return process.
- Look for updates, as we’ll keep you informed so you can easily track the progress of your return and refund.
- Original Shipping costs are not included in store credit or refund.
STORE CREDIT - Return shipping is covered by The Shoe Fairy.
REFUNDS - We will deduct the following from your refund to cover the return shipping cost:
- Please ship your package back to the following address and include the Packing Slip that came with your order:
The Shoe Fairy
151 Route 33 Suite 254
Manalapan, NJ 07726
- Please specify on the packing slip if you would like store credit or a refund.
- Once we receive your return, you will receive an email with your credit or refund information.
We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.