Shipping Policy

SHIPPING TO U.S, CANADA and select international countries!

Most orders placed on a business day will be shipped out within 24-48 hrs. We typically do not ship on Saturdays, Sundays or Holidays. All processing and transit times are estimates and are subject to change. You will be notified if there are any delays.

Handling time for Custom styles will vary and will be discussed during the inquiry process.

Priority U.S Shipping: 2-3 business days
Express U.S Shipping: 1-2 business days
Canada & International Countries: 6-10 days unless some circumstances where they are held up in customs which unfortunately we cannot control!

Return Policy

Items may be returned for Store Credit only. Items must be returned within 30 days of the original order to be accepted.

Returned items must appear unworn and in ALL of the original packaging. Shoe boxes must be packaged in a shipping box to ship back.

We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.

Exchanges

We NO longer offer exchanges. Our products are in high demand and if you send back an item to exchange for a different size, there is no guarantee we will have what you want in stock at that time.

However, simply return your package by following the normal return procedure. We will issue you a store credit via EMAIL once we’ve received
your return. That way, you may use the credit towards the correct item/size or for another item!

* Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.

Please send your package back to the following address:
The Shoe Fairy
Attn: Returns
34 Tulip Ln
Freehold, NJ 07728

If you feel that the merchandise that you have received is defective, upon receipt of the items please contact us immediately!

CUSTOM STYLES CANNOT BE EXCHANGED OR RETURNED

Thank you! xo

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logsfrom your browser including your IP address, cookie information and thepage(s) you visited. We value our Customer’s time and resources. This information is used to make our Website experience more efficient and enjoyable. At The Shoe Fairy, we will never sell your personally identifiable information to anyone.

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